Refund Policy

Refund Policy

We hope you love your order as much as we loved packing it.
But if something arrives wrong or damaged, we’ll always do our best to help.
Please read our policy carefully before placing an order.

Order Cancellations

Orders can usually be canceled within 12 hours after purchase.

After this period, your order may already be in processing, production, or packaging, and cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible.

Returns & Exchanges

Due to the nature of our products, we currently do not accept general returns or exchanges for:

change of mind ordering the wrong item personal preference minor color differences caused by screen settings

Please make sure to check product measurements, colors, and descriptions carefully before purchasing.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 7 days of delivery with:

  • your order number
  • clear photos of the issue
  • packaging photos if applicable

Once reviewed, we may offer:

replacement partial refund store credit reshipment

depending on the situation.

Lost Packages

If your package is lost in transit, please contact us and we’ll help investigate with the shipping carrier.

However, we are not responsible for:

  • packages stolen after delivery
  • delays caused by customs
  • delays caused by local carriers
  • incorrect shipping addresses entered by the customer

Preorders & Made-to-Order Items

Preorder and made-to-order products are produced specifically for demand planning. Because of this, these items are generally non-refundable once production begins.

Estimated production timelines are listed on each preorder product page.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

If there’s an issue with your order, please don’t hesitate to reach out.

Include your order number and as much detail as possible so we can help faster.

✦   We’re here to help   ✦