Shipping policy
We know waiting for a new ita bag can feel painfully long —
especially when you’re already planning pins, photocards, plushies,
and outfit matches before it even arrives.
Here’s everything you need to know about shipping, processing,
tracking, and delivery before placing your order.
Processing Time
Most orders are processed within 3–7 business days.
Processing time may be longer during:
Please note that processing time and shipping time are different things.
Shipping Time Estimates
Estimated delivery times vary by destination. Shipping times may vary depending on customs, local couriers, weather conditions, or seasonal delays.
Tracking Information
All orders include tracking! Once your order ships, you’ll receive a tracking email automatically.
Tracking updates may take several days to appear after shipment depending on the courier.
If you haven’t received tracking information after 7 business days, please contact us.
Shipping Costs
✦ Free worldwide shipping on orders over $79 USD
Flat-rate or calculated shipping applies for smaller orders. Shipping rates are shown at checkout before payment.
Customs, Duties & Taxes
Most international orders arrive without issues, but customs policies vary by country.
Depending on your location, import taxes, customs duties, or VAT may apply upon arrival. These fees are determined by your local customs office and are the buyer’s responsibility if charged.
Preorders & Made-to-Order Items
Some products are marked as:
These items require additional production time before shipping. Estimated timelines are listed clearly on each product page.
If your order contains both preorder and in-stock items, they may ship together once everything is ready.
Address Changes
Please double-check your shipping address before placing your order. If you need to change your address, contact us as soon as possible.
Once an order has shipped, we usually cannot modify the destination address. We are not responsible for packages lost due to incorrect shipping information entered at checkout.
Lost, Delayed, or Stolen Packages
Once a package has been shipped, delivery is handled by the carrier. If your package is significantly delayed, lost in transit, or marked as delivered but missing, please contact us and we’ll do our best to help investigate.
However, we cannot guarantee replacements or refunds for stolen packages after confirmed delivery.
Split Shipments
In some cases, large orders may arrive in separate packages. If this happens, you will receive tracking information for each shipment separately.
Peak Season Notice
Shipping may take longer than usual during:
We truly appreciate your patience during busy periods!
Have questions about your order, shipping status, or delivery?
Feel free to contact us anytime — we usually reply within 24–48 business hours.
✦ Thank you for your patience ✦